Frequently Asked Questions

Health insurance in the UK is a policy designed to cover the cost of eligible medical treatments, subject to the terms of the policy.

Inpatient care is when you're admitted to stay in the hospital overnight (or longer), whereas outpatient care is when you visit the hospital or clinic and can leave the same day.

Your insurer should be updated about any health changes, as this could affect your premiums or coverage for future conditions.

Health insurance in the UK covers many things; however, these vary depending on your insurer.

  • The cost of eligible medical treatments
  • Diagnostics tests
  • Consultant and specialist fees
  • Inpatient and outpatient treatment
  • Dental and optical care

Pre-existing conditions usually aren’t covered, and it may be dependent on your individual circumstances etc., so it is important you discuss with our experts.

Health Insurance premiums vary depending on many factors:

  • Age
  • Cover level
  • Location
  • Medical history
  • Lifestyle factors
Health Insurance UK 3

What Health Insurance Plans are available in the UK?

Individual Health Insurance

A policy that covers one person under a single policy. It can be tailored to your specific needs, allowing you to choose your level of cover, excess and optional extras.

Family Health Insurance

A policy that covers multiple family members under one policy. This is often more cost-effective than separate policies and allows for easier management, although each person is assessed individually.

Joint Health Insurance

A policy that covers two adults, usually a couple, under the same plan. While both individuals are covered separately, the policy is managed together, which may reduce costs.

Over 50s Health Insurance

A policy that is designed specifically for people aged 50 and over. This cover may cost more as the likelihood of needing medical care increases.

How do I make a health insurance claim in the UK?

1
phone icon

Speak to your GP and ask for a referral

The GP will assess you and decide whether you need any treatment.

You can do this through the NHS or your Private Health Insurance, but if you're seeing an NHS GP, let them know you have private health insurance, as they can provide you with an open referral letter so that you can show this to your insurer.

2
check icon

Check your treatment is covered

Once you have your open referral letter, contact your private health insurer, and you will be notified whether your treatment will be covered.

3
calendar icon

Book your treatment

Private Health Insurance allows you to choose which consultant you would like to see.

4
prescription icon

Request next stage of treatment (if needed)

After seeing a specialist, they may think you need a follow-up treatment. So, make sure you contact your insurer.

5
card icon

Paying for your treatment

When your insurer approves your treatment, they will usually pay the consultant or hospital directly, so if you receive an invoice, it is best to contact your insurer before paying.

7.11M Await Specialised Treatment in England

NHS waiting lists remain at crisis levels, with around 7.11 million people still waiting for routine treatment and specialist care in England. NHS data shows that almost half a million patients were recently waiting more than 18 weeks to start treatment, underlining how hard it can be to get timely care when you need it. For many people this means months of uncertainty, pain and disruption to everyday life, and despite efforts to reduce backlogs, growing demand and limited capacity suggest delays for tests, consultations and planned treatment are likely to continue for a long time to come.
Source : NHS England (2026)

These statistics underscore the challenges faced by the healthcare system in meeting the needs of the population and emphasize the importance of addressing and managing the increasing wait times for specialized treatments.

As reported by

Testimonials

Star Rating

"Finding the right medical plan used to feel overwhelming. This service simplified the process, and I quickly received the information I needed to explore my options."

Chris W

Star Rating

"I was looking for a more comprehensive medical plan, and the team helped me understand the different choices available. They made it much easier to navigate the options."

Andy J

Star Rating

"The information I received was clear and concise, making it simple to understand the details of various medical plans. I felt supported in making an informed decision."

Stephen P

Star Rating

"I needed to find a medical plan that fit my budget without compromising on essential coverage. This service connected me with the resources to discover affordable options."

Danielle S

Star Rating

"Learning about different medical plans can be confusing, but the assistance I received made it straightforward. They helped me understand the key benefits and costs involved."

Paul T

Star Rating

"I was unsure where to start when looking for a new medical plan. This service guided me through the initial steps and connected me with the right information."

Ian S

Star Rating

"Getting access to information on multiple medical plans through this service was incredibly helpful. It gave me a good overview of what's available for my family's healthcare needs."

Jade S

Star Rating

"I appreciated the range of medical plan information I received. It gave me the confidence that I was exploring a comprehensive set of options."

Lexi S

Star Rating

"This service took the stress out of finding a new medical plan. The process was easy, and the information provided was very helpful."

Robert H

Star Rating

"I needed to review my medical plan options and ensure I had the right coverage. This service provided a convenient and efficient way to get the information I needed to make the right selection."

Leslie H